Emotional Machines

23 05 2006

There’s a great post over on disambiguity, about interaction design.

The mention of choreography reminded me of something that Brendan Moar said:

[stripped down to non-garden terminology]
The _____ in its present state is full of barriers that restrict the natural flow through the space. The _____ is large and provides great flow between _____ and _____. However, the main problem with the _____ is the _____ which surrounds it and separates it from the _____ on the western side.

He might be talking about gardens, but many of these spaces could be filled with applications, websites and jargon.

Barriers are not helpful when trying to create connections through interaction.

Social conventions and human behavioural patterns are still not leveraged in most applications and interfaces.

In the real world, if you screw up and annoy someone, you apologise and/or try to make up for it in some way. Interfaces do benefit from emotional intelligence, even if it’s only simulated, such as providing a joke or apology with an error message.

As we spend more and more time with our machines, we will want to enjoy interacting with them more, want them to mimic our behaviour and sometimes even our facial expressions.

Seriously, how long would you work with a co-worker who:

  • gave you a generic error every time you asked a question they didn’t know the answer to?
  • could not sense your frustration level?

The Unfinished Revolution is only just getting started.
[transplanted from Typepad]



One response

22 01 2007

Emotional Machines

This post has moved to WordPress.

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